DELIVERY & RETURNS


Returns (if applicable)

In case of return please write your query to us on contact@kilchu.com. Make sure the email is raised within 5 days of order received. We shall get back to you at the earliest.
Please note:

  1. The order return will only be considered in case of damaged products.
  2. We expect you to bear the cost of sending the parcel back to us. We can sure schedule the return pickup on your behalf but would appreciate the customer bearing the cost.
  3. Emails raised after 5 days of order received will not be entertained
  4. The Packaging has to be kept intact with the invoice of sale tagged along.
  5. No exchange for products on sale. Sorry!!.
  6. Shipping across India is absolutely free. The Order might take anytime between 10 to 12 working days to deliver the parcel.

 

In case of Exchange :
Write to us mentioning your query about the size/product  you are looking for(the 5 day protocol applies here too!). We shall notify you on the status of its availability.

  1. The Packaging has to be kept intact with the invoice of sale tagged along.
  2. We expect you to bear the cost of sending the parcel back to us. We can sure schedule the return pickup on your behalf but would appreciate the customer bearing the cost.
  3. The exchange will only be made possible for product priced  equal or more in replacement.
  4. No returns on products listed in sale items.

 

ORDER CANCELLATION

To cancel an already placed order or for any ammendments in it would require you to write a "cancellation request" email to contact@kilchu.com within 5 days of placing the order.

Please note asking the delivery person to take back the order, because it was a COD, is by no means a way to cancellation.